FAQs
We understand that IT services and support can raise a lot of questions especially for small businesses and growing teams.
Below you’ll find answers to some of the most common queries about our services and processes.
What services does Millsit provide
As an independent provider Millsit offers Escalated IT support, remote hands, cybersecurity solutions, Microsoft 365 management, cloud migration, data backup and disaster recovery, and remote and onsite support for micro entities to medium-sized businesses across the UK.
Can you help with cybersecurity and data protection
We offer a full range of cybersecurity services including antivirus, firewalls, email filtering, data loss prevention, and configuration of SPF, DKIM, and DMARC. We also help ensure compliance with UK GDPR and Cyber Essentials.
Do you offer remote IT support
Most issues can be resolved remotely using secure access tools. We provide reliable and fast remote support to businesses throughout the UK.
Can you provide onsite IT support
We offer escalated onsite IT support in London and surrounding areas for hardware issues, network cabling, office setups, and more.
Do you work with small businesses and sole traders
We support small teams, sole traders, micro entities and growing businesses who need reliable IT support without the cost of an in-house IT department.
Do you offer free consultations
We provide a free 30-minute consultation as an introduction to chat about your current IT setup and thereafter usually charge a consulting fee.
Can you help move our business to the cloud
We manage end-to-end cloud migrations, including moving email, documents, and apps to Microsoft 365 or Google Workspace. We minimise disruption and provide support before, during, and after migration.
How do I get support
You can contact us by phone, email, or through our support portal. Existing clients receive priority.
