Smart Hands
We provide Smart Hands throughout London data centres from £67 + VAT per hour. Our on-site services are across colocation data centres across London, Docklands, Slough and the surrounding areas.
Our Smart Hands service is our offer to the alternative high costs of using the services of in house teams at the data centres and we are more than just Remote Hands we are Smart Hands with years of technical experience.
Customers can request scheduled or unscheduled smart hands support 24×7 at all core London Data Centres including Equinix, Colt, Telehouse and Digital Realty.
Smart Hands Services
Server & Network Hardware Installation & Decommission
Rack, stack, install and configure physical servers, network switches, routers, firewalls and storage appliances.
Server Hardware Replacement & Break-Fix
Diagnose hardware faults and replace failed or degraded components, including RAM, NICs, HDDs, SSDs, RAID controllers, cooling fans and redundant power supplies.
Network Cabling & Fibre Optic Patching
Perform copper and fibre optic patching, cable installation, port mapping and connectivity checks across Ethernet, single-mode fibre (SMF) and multimode fibre (MMF) infrastructure.
Hardware Diagnostics & Connectivity Testing
Investigate hardware alerts, physical link failures and connectivity issues. Verify interface status, link speed, optical signal levels and network connectivity where authorised.
Firmware & Hardware Lifecycle Support
Perform customer-approved BIOS, BMC, NIC and storage controller firmware updates, following documented procedures and change-control requirements.
Remote Console & Out-of-Band Management
Provide physical access to serial consoles, KVM systems and management interfaces, including iDRAC, iLO and IPMI, to support customer-directed diagnostics and recovery.
Data Centre Rack & Stack and Asset Management
Mount equipment, install rails, verify rack positions, connect power feeds and document serial numbers, asset tags, rack units (RU), cable identifiers and port assignments.
Hardware Replacement, Validation & Reporting
Replace supported hot-swappable field-replaceable units (FRUs), verify component recognition and system health, and provide completion reports covering work performed, test results and outstanding issues.
HOW TO BOOK A SMART HANDS VISIT
We have been supplying smart hands for over 20 years across London. We have a proven track record of reliability, discretion and security when working at data centres.
Whether you’re a UK based or overseas company, a cloud or content provider, or an established enterprise we will work with you to deliver your requirements in time and meet your business demands.
01.
SUBMIT AN ENQUIRY
Submit an enquiry using our Smart Hands Enquiry Form
02.
QUOTE
Receive a quote by email confirming the work and a scheduled date and time.
03.
PAYMENT
For new client accounts we will send an invoice for immediate payment.
04.
SERVICE TICKET
A service ticket is raised and any permits or access is dealt with. Clients may have to book the request with the Data centre for our engineer to get access.
05.
ATTENDANCE
Our smart hands engineer attends on time and if need can connect with your team over WhatsApp, Zoom, MS Teams for virtual communication.
London Data Centres We Visit
Equinix
LD3, LD4, LD5, LD6, LD7, LD8, LD9, LD10, LD11x, LD13x.
CyrusOne
LON1, LON2, LON3, LON4, LON5, LON6.
Colt Data Centre Services
Colt London North, Colt London City, Colt London West.
Digital Realty
LHR17, LHR18, LHR19, LHR20, LHR26, LHR27, LON2, LON3.
Telehouse
Telehouse North, Telehouse North Two, Telehouse South, Telehouse East, Telehouse West.
Global Switch
Global Switch London East.
VIRTUS Data Centres
VIRTUS London 1, London 2, London 3, London 5, London 6, London 7.
Iron Mountain Data Centers
Iron Mountain London 1, Iron Mountain London 2.
Vantage Data Centers
Vantage London LDN1, LDN2.
Ark Data Centres
Ark London A1, Ark London A2.
Rackspace
Rackspace London 1, Rackspace London 2.
OVHcloud
OVHcloud London facilities, including OVH LON1 and OVH LON2.
iomart
iomart Central London DC2.
What Is The Difference between Smart Hands and Remote Hands
You will often hear the terms Smart Hands and Remote Hands. While they sound similar they refer to different levels of on-site technical assistance, both designed to help businesses manage their colocated equipment without needing to be physically present.
Remote Hands services offer basic, physical assistance within a data centre environment. These tasks don’t require advanced technical knowledge but are essential for keeping your equipment running smoothly. For example power cycling equipment and checking LED status on hardware, through to checking a serial number.
Essentially, Remote Hands are your eyes and hands in the rack when you can’t be there yourself. You provide instructions remotely, and the technician executes them precisely on your behalf.
Smart Hands services go a step further. These involve skilled technical work carried out by experienced engineers who understand complex systems, networking, and hardware. For example Installing or configuring servers, routers, and switches, diagnosing connectivity or hardware faults, firmware updates and basic configuration tasks.
Smart Hands engineers don’t just follow instructions, they use technical expertise and judgement to identify, diagnose, and resolve issues.
All our engineers are more than just Remote Hands. We are Smart Hands engineers and have the expertise to handle every aspect of your data centre infrastructure professionally and efficiently.
What Is The Difference between Smart Hands and Remote Hands vs IT Support
Smart Hands and Remote Hands services are designed for fixed-location data centres, not office or on-site IT support. Our service offering operates within the secure colocation facilities that offer 24-hour access, allowing us to perform urgent and non urgent work at any time of day or night. This helps us keep our prices competitive.
However if do have a requirement at an office location we still may be able to help.
Our Core Values
Expertise: With 20 years working with businesses, MSPs and agencies means solutions shaped around how you actually operate.
Personal Touch: We build relationships, not ticket numbers. You'll always know exactly who you're speaking to.
Fair, Transparent Pricing: Clear pricing, scoped to the work involved, no inflated retainers and no surprises.
Transparency: Open communication from start to finish, so you always know what's happening and why.
Active Listening: We ask the right questions first, so you get exactly the support you need. No more, no less.
Capability: We only take on what we know we can deliver. If something's outside our expertise, we'll say so and point you somewhere better.
