Smart Hands
We provide Smart Hands within data centres Nationwide from as little as £67 + VAT per hour.
Our Smart Hands service is our offer to the alternative high costs of using the services of in house teams at the data centres.
At Millsit, all our engineers are more than just Remote Hands, we are Smart Hands.
Customers can request scheduled or unscheduled smart hands support 24×7 at all core Data Centres nationwide including Equinix, Colt, Telehouse and Digital Realty.
Examples of Smart Hands services that we can provide:
- Installing and configuring servers, switches and routers.
- Replacing components (RAM, NICs, Disks)
- Patching network and fibre connection
- Diagnosing hardware faults
- Running network tests
- Updating firmware
- Rack and Stack hardware
- Labelling and documentation.
- Relaying equipment status and entering commands onto a pre-installed console.
- Installation and configuration of Keyboard, VGA or KVM equipment.
- Setup and connection of console port for remote management by customer.
- Swapping of hot swappable components (Fan, Hard Drive, Power Supply)
Why Choose Millsit for Your Smart Hands Support ?
We have been supplying smart hands for over 15 years across London and Nationwide through England And Wales. We have a proven track record of reliability, discretion and security when working at data centres.
Whether you’re a UK based or overseas company, a cloud or content provider, or an established enterprise, we will work with you to deliver your requirements in time and meet your business demands.
If you’d like to find out more about smart hands or if you have an urgent requirement we would be delighted to talk to you.
What Is The Difference between Smart Hands and Remote Hands ?
When it comes to data centre support, you’ll often hear the terms Smart Hands and Remote Hands. While they sound similar they refer to different levels of on-site technical assistance, both designed to help businesses manage their colocated equipment without needing to be physically present.
Remote Hands services offer basic, physical assistance within a data centre environment. These tasks don’t require advanced technical knowledge but are essential for keeping your equipment running smoothly. For example power cycling equipment and checking LED status on hardware, through to checking a serial number.
Essentially, Remote Hands are your eyes and hands in the rack when you can’t be there yourself. You provide instructions remotely, and the technician executes them precisely on your behalf.
Smart Hands services go a step further. These involve skilled technical work carried out by experienced engineers who understand complex systems, networking, and hardware. For example Installing or configuring servers, routers, and switches, diagnosing connectivity or hardware faults, firmware updates and basic configuration tasks.
Smart Hands engineers don’t just follow instructions, they use technical expertise and judgement to identify, diagnose, and resolve issues.
At Millsit, all our engineers are more than just Remote Hands. We are Smart Hands. Millsit engineers have the expertise to handle every aspect of your data centre infrastructure professionally and efficiently.
What Is The Difference between Smart Hands and Remote Hands vs IT Support ?
Smart Hands and Remote Hands services are designed for fixed-location data centres, not office or on-site IT support. Our service offering operates within the secure colocation facilities that offer 24-hour access, allowing us to perform urgent and non urgent work at any time of day or night. This helps us keep our prices competitive.
However if do have a requirement at an office location we still may be able to help.
